‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline might not appear as an obvious target for digital platform algorithms.
However, its rise as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, seeing big businesses investing heavily in content creators and reducing expenditure on marketing items in traditional media.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who saw laborers applying to their skin with a byproduct of the drilling process. Now, a flood of content from users have recorded its extensive utilization in “everyday tips”.
Hailed as a remedy for cleaning shoes or extending perfume longevity, along with a cure for noisy doorways. Its use has even extended to prevent the annoyance of snack dust adhering to hands.
Leveraging the Buzz
Detecting the product’s new life online, strategists within the corporation amplified the hacks by asking their own scientists to test them and letting the content creators in on the results.
Suggestions that it lessened the burn from hot food on the lips were validated. Similarly supported were ideas it could lengthen scent duration and revive leather bags. Claims that it would brighten smiles or extend lashes were debunked.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. However, this online trend has persuaded leaders to turbocharge spending on content creators.
This tracking of digital spaces to inform business strategy has been dubbed “social listening”. The company's chief executive, newly named, has stated the intention is to spend a full fifty percent of its huge ad budget on platform-based material.
Evolving With Audience Behavior
Selina Sykes, who is leading the online push, said the company was merely adjusting to novel methods of reaching consumers. She said interacting online “without spoiling the atmosphere” was paramount.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips.
“We are witnessing a departure from a broadcast model, where we would just send out ads … Today, it's numerous dialogues, various groups. The evolution of platform algorithms means that these groups seem specialized, yet they are vast.
“Having your brand advocated by consumers, talked about by other people, that is how you can build trust and relevance. Creators are critical to that. We’re really scaling this advocacy model.”
A Seismic Media Shift
The approach indicates seismic changes taking place in media consumption, with younger consumers spending more time on social media platforms than legacy broadcast and print media.
This change is evidenced by drops in traditional media advertising. Across Britain, ad revenues for leading TV channels have fallen by more than £600m in real terms since 2019.
The Creator Economy Boom
Additionally, it points to a blurring of media roles as corporations essentially turn into content studios, partnering with numerous influencers to boost their products.
An industry expert from a leading agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they are dedicating far more hours to Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Many companies report to us audiences believe endorsements from the creators they engage with more than they trust ads. It's an ongoing shift.”
He noted companies can reduce costs by focusing on influencers over expensive broadcast campaigns, which also allows them to tweak their content more easily to gauge performance.
This strategy is expanding. Marketing investment on influencer marketing is growing fourfold quicker than the media industry overall. In the US, it has more than doubled since 2021 and is expected to hit substantial figures in 2025.
Traditional Media's Continued Place
Despite the huge changes, experts said they believed broadcast ads retained significant importance to play, as networks still held the capability to frame public debate.
She added: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”